Frequently asked questions
Ordering and prices
How does ordering work?
Add products to your cart, enter your delivery details and send the order request. We then contact you by phone or WhatsApp to confirm availability, the final amount and payment. Your order is confirmed only after that.
Can I order products that are not in the shop?
Yes. At checkout, add them under “Your shopping list”. We buy them at the supermarket shelf price plus a shopping fee of 15–35% and confirm the additional amount with you before delivery. Your cart must contain at least one product from the shop.
Can I change or cancel my order?
No. Once your order has been sent, it cannot be changed or cancelled. If you forgot something, you can place an additional order.
How are the prices calculated?
Our prices are the Boas Compras shelf price plus a shopping fee of 15–35%, depending on the product, which covers buying, checking and packing your groceries. Delivery is charged separately per location. Welcome packages, beach items and Cabo Verde shirts have fixed prices.
What does “Estimated price” mean?
We have not yet verified this price in the shop. We confirm the exact price with you before delivery.
What if a product is out of stock?
We replace it with a similar product or remove it from your order.
Can I get a refund?
If a product is missing, wrong or damaged, we refund the amount of that product. Orders that were delivered correctly are not refunded.
Do the products look exactly like the photos?
The photos are for illustration only. The brand or packaging you receive may differ.
Is there a minimum order?
Yes, the minimum order is €20.00 in products (delivery not included).
Delivery and payment
What does delivery cost?
The delivery fee depends on where you are staying. You choose the location when you order:
- Sal Rei (whole town): €5.00
- Hotel Riu Karamboa: €7.00
- Hotel Riu Palace: €7.00
- Praia de Chaves: €7.00
- Rabil: €10.00
- Hotel Riu Touareg: €23.00
- Boa Vista north: €40.00
When can you deliver?
From 1 day(s) after your order, up to 30 days ahead. You choose the date and a time window.
Time window: 09:00–12:00 · 14:00–17:00 · 17:00–19:00
How do I pay?
You can pay in cash on delivery, in euro or in escudo (fixed rate: €1 = 110.265 CVE). You can also pay by bank transfer: we send you a QR code or payment link by WhatsApp that works with European banking apps. We always confirm the final amount with you first.
Products
I am staying in an all-inclusive hotel. What can I order?
Choose “All-inclusive hotel guest” in the shop: European drinks, snacks, personal care, beach items and Cabo Verde shirts.
Can I order alcohol?
Yes, if you are 18 or older. You confirm your age when you order.
How do I order a Cabo Verde shirt?
Choose a colour (white, blue or red) and a size (S, M, L, XL or children) on the product, then add it to your cart. Each colour and size is a separate line in your order.
Other services and privacy
Can you also arrange excursions, car rental, transfers or restaurants?
Yes. Send a request on the “Holiday services” page. This is a request, not a booking: we check availability with our partners and confirm personally by WhatsApp.
What do you do with my details?
We only use your details to handle your order or request. No payment card data is collected.